Frequently Asked Questions
Everything you need to know about your Gathre order, shipping, and our premium collections.
What is the typical shipping timeline for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that certain limited-edition collaborations or final sale items may be ineligible for return.
How do I care for my Gathre products to ensure longevity?
To maintain the quality of our premium materials, we recommend following the specific care instructions on the internal label. Generally, wipe-clean items should be cleaned with a damp cloth, while apparel should be washed on a gentle cycle and laid flat to dry.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How can I track the status of my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Shop Pay.